Visitor Information services are provided in partnership with Experience Grand Rapids, the local convention and visitors bureau. At GFIA, there are two convenient ways to get the information and directions you need when arriving at the airport. The airport's Visitor Information Desk is located across from baggage claim in the front lobby. Here you will find maps, brochures, event information, and other helpful resources that are available 24/7; and the Visitor Information Desk is staffed from 9:00 am to 10:00 pm, seven days a week. Staff at the Desk can assist you with needs both at the airport and in the community. You can also go to the Desk if you need to page a passenger or visitor at the airport.
You may also make inquiries of one of the roving Airport Ambassadors. Equipped with a tablet computer and a smile, these individuals are visible throughout the passenger terminal building, ready to provide assistance on the spot. From a hotel recommendation to how to get there, these Ambassadors will have it all available at their fingertips.