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FAQ

What are the airport's hours of operation?
The airport terminal building never closes. However, each business operator sets its own hours of operation. For specific information on one of our airport tenants, check out the information on our Tenant Directory page.

When should I arrive for my flight?
Plan to arrive at the ticket counter no less than 90-120 minutes prior to your scheduled departure of a domestic flight and at least 120 minutes prior to your scheduled departure of an international flight.  Airlines recommend being at the gate at least 45 minutes prior to departure.  Additional time for parking and wayfinding should be considered as well. Passengers are advised to arrive at the airport 2 (two) hours prior to departure during peak travel periods (5:30 - 8:00 am and 4:30 - 6:00 pm) to allow time to wayfind, check-in, proceed through security, and arrive at the gate in advance of boarding.

How do I get to the airport and how much does it cost to park?
Gerald R. Ford International Airport is conveniently located at the corner of 44th Street and Patterson Avenue, within 25 minutes of downtown Grand Rapids. If you would like a map or driving directions, click here. We offer a range of parking options. Click here for more information. As you approach the airport area, tune in to AM 1610 for news and information.

What do I do if I am picking someone up or dropping someone off?
Please remember that the terminal building curb front is limited to immediate pick-up and drop-off only. Vehicles may not park or wait at the terminal curb front. If you are picking someone up and they are not ready and waiting on the curb, we suggest parking in the cell phone lot located south of Oostema Blvd., one block east of the airport entrance. You may wait in your vehicle for your passenger to call and then proceed to the curb front to pick them up. If this arrangement does not meet your needs, you can park in short-term parking on Level 1 of the parking garage so that you may leave your vehicle. Drivers should be aware that vehicles entering the terminal curbside or parking facilities may be subject to inspection.

How do I know if I can take certain items onboard the aircraft with me?
For a complete list of permitted and prohibited items in both carry-on and checked baggage, please visit the TSA website.  If you want to know if a particular item is permitted or prohibited, click the icon at right to be redirected to the My TSA app.

How large of a carry-on am I allowed to bring on board the plane?
General size guidelines are listed on each airline's page on our website. However, individual airline policies regarding carry-on luggage may vary. If you have more specific questions, we recommend that you contact your airline directly.

Need information on traveling with a pet?
Check with your airline for specific information about prices, shipping requirements, and restrictions for all pets and live animals. Our airline pages contain a link to each airline's pet transport policies. Please be aware that all animals must be in travel carriers when in the passenger terminal building. (This does not apply to assistance animals.)

Where can I smoke at the airport?
In accordance with City of Grand Rapids ordinance, all areas within the terminal building are designated as smoke-free.  Smoking is permitted outside in designated areas only. View a map of these locations.

Which airlines serve GFIA? And how many passenger flights occur each day?
Gerald R. Ford International Airport is served by six passenger airlines with 120 daily nonstop scheduled flights to and from 24 major market destinations. More than 6,000 travelers pass through Gerald R. Ford International Airport each day, and more than two million passengers passed through the airport in 2013. Visit the History & Statistics portion of the site for more interesting facts about the airport.

How accurate is the Real Time Flight Information?
The local airlines are responsible for updating the flight information system which updates the monitors in the terminal. This same information is fed to our website.  Because of the heavy workload experienced during some ground handling operations, it is possible that flight information on our monitors and website may not be updated as frequently as we would like.  There are other sources for obtaining flight information in addition to the real time data on our site. Here are some other options:

Flight Tracking:

http://www.flightview.com
http://www.flightstats.com
http://flightaware.com

Your best option is to contact your airline directly. Most feature automated flight information either online or via their phone system.

What is the airport's role during prolonged delays involving airlines with passengers on board?
The Gerald R. Ford International Airport has adopted a Tarmac Delay Contingency Plan, which has been approved by the U.S. Department of Transportation.

Is there a lost and found office at GFIA?
The airport's lost and found is located in the police office in the Grand Hall of the passenger terminal building. Throughout the day you may stop in or speak with one of the police officers in the Grand Hall. Please note!  Items lost on aircraft are kept by the airlines.  Please contact them directly. Otherwise, you may call 616-233-6015 for additional assistance.

Where do I go for lost or damaged luggage?
Contact your airline directly regarding lost or damaged luggage.

What are some of the passenger amenities offered at the airport?
Airport amenities include a range of food and beverage options, skycap service, two complimentary business centers, FREE WiFi access throughout the passenger terminal building, a shoe shine center, a Kids Port play room, conference and meeting rooms, a gift shop, and a staffed visitor information desk. Visit the Passenger Services portion of the site for information on these and other available amenities.

Is there a currency exchange at the airport?
The nearest currency exchange is at the Fifth Third Bank branch located on the corner of Patterson Avenue and 44th Street, just across from the airport entrance.

Can meeting space be rented at the airport passenger terminal building?
There are six conference/meeting rooms of varying sizes and amenities available for rent by the public.

Where can I get information on job opportunities at the airport?
If you are interested in a position with the Kent County Department of Aeronautics, check out our Employment page. If you are interested in a position with an airline or other airport tenant, please contact them directly.

I collect airport pins, postcards, brochures, souvenirs, and other airport memorabilia. Could you send me any of these items for my collection?
Unfortunately, we are not able to send out airport souvenirs due to the large number of requests for such items. However, when you are visiting, check out theGrand Rapids Magazine Travel Store in the Grand Hall to see what is available.

Who manages and operates the airport?
Gerald R. Ford International Airport is managed and operated by the Kent County Department of Aeronautics, under the direction of the Gerald R. Ford International Airport Board, a seven-member body appointed by the Kent County Board of Commissioners with the responsibility for policy setting and general oversight of the airport.

Who manages and operates the passenger security screening checkpoints?
The Transportation Security Administration is responsible for the screening of passengers, carry-on baggage, and checked baggage.

How do I register an airline, checkpoint, or noise complaint?
Visit the Contact GFIA page for details on how to register a complaint.

What is the official 3-letter identifier for Gerald R. Ford International Airport?
GRR is the official airport designator for Gerald R. Ford International Airport. The international identifier is KGRR.

Why is it Gerald R. Ford International Airport?
The designation of International for an airport is not related to flight activity. Gerald R. Ford International Airport received this designation in 1977 when the U.S. Customs and Border Protection opened its offices at the airport.

How many local tax dollars go to support the airport facility?
The airport is financially self-supporting and receives no funding from property taxes, general funds, or special taxes. Airport operations generate local net airport revenue, rather than spend valuable tax dollars. GFIA's capital projects are funded through various sources, including earned surpluses, revenue bonds, passenger facility charges, and grants under the federal Airport Improvement Program and the Michigan state aviation grant program. Operational requirements are met through rates and charges assessed to airport tenants and airport patrons for the use of airport services and facilities.

What role does the Department of Aeronautics play in determining the level of air service at GFIA?
Quality air service is critical to West Michigan's economy, and the Department of Aeronautics is involved in ongoing efforts to maintain and improve the level of air service at the airport. Department of Aeronautics staff meet on a regular basis with the airlines that currently serve the airport, as well as airlines not currently serving GFIA. While the Department of Aeronautics is not able to directly set airfares, routes, or flight schedules, the cooperative relationships we maintain with our airline partners allow us to help build and maintain quality sustainable air service offerings for West Michigan.

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