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CONTACT US

Lost & Found
For all items lost on an aircraft and for lost luggage, please contact your airline directly.

For items lost/left behind at a TSA Passenger Security Screening checkpoint, please contact the TSA directly at 616-285-6631. Please note that confiscated items WILL NOT be returned.

For items lost in the passenger terminal facility at GFIA, you may contact the airport police office at 616-233-6015. Items turned in to the airport police are generally held for 30 days.

Airline
Please address any questions or concerns regarding flight arrivals, departures, and baggage to your airline.

Airline customer service complaints may be reported to your airline and/or the Aviation Consumer Protection Division.

Security
The federal Transportation Security Administration (TSA) is responsible for the operation of the passenger and baggage screening checkpoints at GFIA. Checkpoint and baggage screening complaints may be reported to the TSA's screening hotline by calling, toll-free 866-289-9673 or sending an email to TSA-ContactCenter@dhs.gov.

Department of Aeronautics
Please address any questions or concerns regarding parking, terminal facilities, aircraft noise, or security to the Department of Aeronautics.
Mailing address:
5500 44th Street SE
Grand Rapids, Michigan 49512-4055

Kent County Department of Aeronautics Administrative Office 616-233-6000
Business Opportunities 616-233-6000
Fax 616-233-6025

Or, you may click here to contact us by email.

The Department of Aeronautics office hours are Monday through Friday, 8:00 am - 5:00 pm, closed holidays. We will make every effort to respond to those emails requiring a response within two business days. If your request is of an urgent nature, please call our offices for further assistance.

Please note: Due to the volume of requests received, we are not able to fulfill requests for pens, postcards, patches, or other memorabilia. Some items are available for purchase from the airport gift shop.


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